Are you a knowledgeable, confident and customer-focused professional seeking an exciting, varied and invaluable position within an award-winning charitable organisation? Jewish Care is currently seeking a Community Housing Officer to join their friendly and hard-working Community Services team. In this role, you will contribute towards ensuring that the department provides high quality housing management services within our Retirement Living Services located in Golders Green and Hendon. This is an exciting opportunity to work in a small team, alongside colleagues from the  Care and Support and Property teams.

What you’ll be doing:

• Liaising with the Property Services department to effectively manage void units within a specified turnaround timeframe
• Conducting viewing appointments and showing vacant apartments
• Leading on property sign-ups and ensuring that tenants understand their tenancy agreements and responsibilities.
• Ensuring tenants understand their financial obligations in relation to rent and other charges
• Helping tenants to settler in and Ensure they are familiar with the services and appliances in their new home
• Ensuring tenants are compliant with their tenancy agreements and taking proactive action in relation to any breaches such as ASB, rent arrears and neighbourhood disputes
• Carrying out annual landlord checks and ensuring any emerging issues are addressed e.g. repairs and maintenance or fire safety issues
• Working with the Resource Manager, Health & Safety Manager and Property Services team to ensure Health & Safety compliance within the building including undertaking periodic audits
• Overseeing rent accounts and managing arrears in a proactive and sensitive manner
• Administering the organisation’s obligations in relation to rent deposit schemes
• Ensuring the organisation’s housing management system is regularly updated and accurate tenancy records are kept

What you’ll bring to Jewish Care:

• CIH qualification Level 2/3 (Desirable)
• Similar experience within a Housing Association, Local Authority or Private Lettings Company
• Neighbourhood management experience within a supported or ‘with care’ context
• Experience managing void properties and property lettings
• Experience managing rent accounts, including arrears management and debt recovery
• Knowledge of tenancy agreements, rent setting, service charge legislation and other regulations for landlords
• Exceptional customer service skills
• Excellent communication and relationship-building skills
• Commitment to team working and delivering a high quality, flexible and responsive service
• A clean UK driving licence and the ability to travel as needed with own vehicle

What we do:

Jewish Care is a leading communal organisation and the largest health and social care charity for the Jewish community in the UK, caring for nearly 7,000 people every week including older people with dementia, disabilities, mental health needs, Holocaust survivors and many more. We are proud to be a multi award-winning organisation, receiving prestigious awards that include The Skills for Care Best Employer for over 250 people, and The Investors in People Gold standard.

Why you’ll love working with us:
Jewish Care offers excellent benefits and training to all staff. Benefits include, free meals, 20 day’s annual leave, Jewish Care Pension scheme, various discounts, Loans and mileage reimbursement, ride to work scheme, eye tests, employee referral bonus and more.

We are a team of many different backgrounds and cultures

Jewish Care is proud to be an Equal Opportunity Employer and values diversity. Though our clients are of similar religious tradition, our staff represent various cultures and faiths, bringing their own unique perspectives and individuality to their roles.

Please be aware that this vacancy will close, once a sufficient number of suitable candidates have been identified therefore, we would recommend that you submit your application as early as possible. To request a full job description, please email Recruitment3@jcare.org

We look forward to hearing from you!

Benefits
Jewish Care offers excellent benefits and training to all staff. Benefits include, free meals, 20 day’s annual leave, Jewish Care Pension scheme, various discounts, Loans and mileage reimbursement, ride to work scheme, eye tests, employee referral bonus and more.

About
Jewish Care is a leading communal organisation. We are the largest health and social care charity for the Jewish community in the UK, caring for nearly 7,000 people every week. Approximately 1500 staff from multi-cultural backgrounds together with 3,000 volunteers help to maintain their service. It provides a wide range of services to help meet the community’s physical, social and emotional needs, both directly and in partnership with other organisations. We care & support many people including; older people with dementia, disabilities, mental health needs and Holocaust survivors and many more.
We aim to make a positive impact on the lives of Jewish people by creating excellent social care that enhances well-being and inspires them to stay connected to their community. The organisation is committed to finding innovative solutions tailored to the people who use their services.
We are a proud to be multi award winning organisation. Prestigious awards and accolades they have received include; The Skills for Care Best Employer for over 250 people, and The Investors in People Gold standard.

Please be aware that this vacancy will close, once a sufficient number of suitable candidates have been identified therefore, we would recommend that you submit your application as early as possible.