We are looking for an energetic, highly motivated person with the ability to work autonomously, to contribute to the ongoing development of Jami’s referral pathway and duty process. You will have exemplary assessment and communication skills and the ability to work decisively in making good professional decisions and offering guidance and support to others.
Acting as the initial point of contact with Jami services you will provide the highest standards of initial assessment, support and guidance to people who contact Jami – referring them into Jami services, signposting to other agencies and giving information. Contact may come from people using mental health services, carers, NHS practitioners and other voluntary organisations.
You will build effective liaison and partnership relationships with statutory and voluntary sector organisations increasing your knowledge of services available in the wider community whilst increasing the community’s knowledge of Jami.
Jami was established in 1989 by parents, relatives and friends of people who experienced mental health difficulties. In 2013 Jami became responsible for the community’s nonresidential mental health provision, creating a single mental health service for the Jewish community.
Duties and responsibilities:
1. Work as a full and effective member of the Jami staff team
2. Act as the initial point of contact with Jami services
3. Work in collaboration with the Jami Recovery Action Group to establish a robust recovery focused initial assessment pathway that identifies people’s needs and signposts in the right direction
4. Provide initial assessment, support and guidance to people who contact Jami
5. Conduct full/comprehensive initial assessments as required face to face or over the phone
6. Hold people on the duty system whilst awaiting allocation and keep them engaged during pre-allocation period.
7. Respond to all referrals and enquiries in a timely manner in accordance with agreed duty standards usually on the telephone but working flexibly to include face to face appointments when necessary
8. Record all assessments and enquiry contacts in Jami’s contact management system
9. Check the contact management system to establish whether callers are already known and/or open on the system
10. Offer support and advice to people calling with enquiries
11. Forward all Jami referrals to the relevant service manager and/or signpost to the most appropriate community resource
12. Working together with the Fundraising and Marketing Team promote Jami in the wider community
13. Establish effective communication and liaison with other services, organisations and statutory, private and voluntary agencies to ensure people are signposted to the right service in a timely manner
14. Attend mental health network meetings and establish working links with other organisations.
15. Represent and positively promote the work of Jami Services across organisations
16. Actively participate in the supervision process
17. Maintain own CPD portfolio
To apply, please visit our website via the button below.
Closing date for applications midnight 31st March 2019.