Hours: 35hours per week

Purpose of the role:

The Skills & Employment Officer’s role is to coach and prepare YES customers for the world of work using a customer-centred approach. This will include group and one to one support both in person and via digital channels. The role also requires development of and sources of partnerships and relationships with employment organisations, central bodies, and businesses to ensure the provision and opportunity for our young people is optimised. This post will be aligned with targets for customers gaining employment and places in mainstream education/training.

Main Duties:

Service Delivery

1.Engage customers and allocate them to existing and new employability programmes.

2.Accurately assess customers’ employment and learning needs, to identify their aspirations, challenges, strengths and development areas, future job and/or training opportunities.

3.Deliver high quality work/learning Information, Advice and Guidance to customers.

4.Work with customers to agree goal-focused action plans that enable them to progress to their work and learning goals.

5.Deliver one to one and group-based activities that meet the employment and learning needs of customers –including, but not limited to employability skills, job searching, employer engagement and sustaining outcomes.

6.Coach customers in developing a strengths-based approach, building self-awareness, confidence and qualities that will foster success in a modern labour market.

7.Maintain regular contact with customers at agreed intervals to ensure they sustain their training, job, or apprenticeship.

Networks

1.Engage with the local community and develop strategic relationships with key stakeholders to successfully identify customersfor existing and new employability programmes.

2.Manage relationships with other providers such as Jobcentre Plus, local authorities, and voluntary sector in order to maximise opportunities for customers.

3.Represent YES and customers with employers –individually or at relevant forums.

4.Prepare and share information on specific vacanciesand/or training opportunities withcustomers.

5.Broker between employers and customers to access opportunities as appropriate.

6.Ensure customers demonstrate and sustain progression into apprenticeships and employment.

7.Seek, review and act on feedback from customers and employers.

Administration

1.Design, create and develop a range of inputs, workshops,and sessions, for delivery face to face and online, that meet the work and learning needs of customers.

2.Use the relevant case management and performance management system used by YES.

3.Maintain live, accurate records of customers need and activity, service delivery and outcomes as required.

4.Support the delivery of any YES partner Events, Job Fairs, Workshops and Seminars.

5.Take responsibility for delivery of YES operational targetsas set up by the Service Manager.

6.Ensure YES contractual compliance is always maintained tothe highest standard.

Essential Experience and Knowledge

•Experience of delivering virtual support, webinar workshops and peer support online

•Experience of providing a range of services that successfully enable young people to gain work and learning

•Experience of liaising with employers to arrange interviews and getting feedback on candidates.

•Identifying skills and qualities in a customer to match appropriately with vacancies

•Progressing learners and job seekers into apprenticeships and employment and sustaining them in these

•Be able to work to deadlines and produce reports.

•Experience of virtual delivery 1-1 support, webinar workshops and peer support online

•Knowledge of approaches including those relating to coaching, emotional intelligence that ensure people are well prepared for the world of work

•Able to build a learners/job seekers self-confidence, self-esteem, motivation to help them achieve in the world of work and lasting employment/career development

For a full job description to apply please contact yael@theworkavenue.org.uk